Terms & Conditions
Thank you for visiting and shopping at www.objective-studies.com. Following are the terms and conditions that constitute our transaction and delivery policies.
Company Information
Objective Studies ApS
Copenhagen, Denmark
CVR number: 44829754
Ordering Online
Our website is a digital platform where you may select product(s) you wish to purchase and simply add to your shopping cart. You can edit the contents of the cart right up to the time of order. Once you select ‘’checkout’’, you will be asked to add your personal details, choose your delivery and payment method. Any additional payments related to the order such as shipping or debit card charges are clearly indicated during the checkout process. By submitting an order, you accept full responsibility for the purchase.
Once the order has been placed, you will receive further information via email provided during checkout. The emails will inform you on your order and further details regarding delivery of the order. Please note that occasionally our service team might contact you to provide further details regarding your order for instance delays in production or packing of the order as well as cancellations.
Please note that Objective Studies ApS has a right to cancel your order in the event of technical problems, delivery failures or similar situations.
Payment methods
You can pay with the means of payment specified on our website. Currently, we accept the following payment methods: Visa, Mastercard, Maestro, Shop Pay, Apple Pay, and Google Pay.
Custom Fees and Taxes
Objective Studies ApS is a Danish company that ships items within the European Union and is not liable for any form of custom fees or taxes applicable on the items purchased from objective-studies.com website.
For shipping outside of the EU, please make an inquiry via email contact@objective-studies.com. Please note that shopping outside of the EU can constitute additional custom or local charges. We strongly advise that you check your local Customs policy before placing an order on www.objective-studies.com.
Website updates
We do our best to update the Website and ensure that prices, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, descriptions and other information concerning goods may occur. In such instances, we retain the right to cancel the order.
Shipping policy
Shipments are processed once the item is ready. Delivery time may depend on the production time of the object. If the item is in stock, orders are processed within 7-10 business days. Orders are not processed or shipped on weekends or holidays. High volume of orders can cause a delay in processing. Please allow additional days in transit for delivery. If there is a significant delay in processing or shipment of the order, you will be contacted via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be automatically calculated and displayed at the checkout.
Small size objects (less than 10kg): When your order is ready for shipping, a tracking number will be sent via email. If you are not home when the goods are being delivered, the driver will automatically attempt a second delivery on the next business day (free of charge). Delivery time: 10-15 business days. Small size objects are shipped free of charge within the EU.
Large size objects (10kg or more): Shipping charges within the EU, will be calculated at the checkout. Please note that special means of transport might need to be arranged for very large or fragile objects. Some large objects can only be ordered online in Denmark. If you are interested in one of the large objects outside of Denmark, please reach out to contact@objective-studies.com to estimate and arrange the order and delivery.
Damage During Transportation
If the package and/or the content is damaged upon arrival, please report it to the courier upon delivery. Always keep your receipt. If you notice any damages when you unpack your items, please contact Objective Studies ApS at contact@objective-studies.com. Please include your order number, clear pictures, and description of the damages in the email inquiry.
Return Policy
Within the EU all customers have a right of withdrawal. Items need to be returned in original packaging, unused, and with no damages. A copy of the receipt and all attached documents must be packed back into the return.It is recommended to send items insured with a tracking code as the item is the customer’s responsibility until safely returned back to Objective Studies ApS.Please contact Objective Studies ApS to arrange a return at contact@objective-studies.com. Costs associated with returning items will be deducted from the refund.
Please note that returns will need to be arranged for deliveries to Denmark: Objective Studies ApS Nygårdsvej 19, 2200 København Ø Denmark
The Right of Withdrawal
Please notify Objective Studies ApS in a clear statement within 14 days after the order has been received. Provide your name and order information. To complete your return, we will require a receipt or proof of purchase. Custom-made pieces cannot be returned since they are created especially for you and cannot be reused after being returned. All items should be returned in their original condition and packaging. Please note that it is your responsibility to return items back to us in original condition.
You have the right to withdraw from your purchase without giving any reason within 14 days after delivery. The Right of Withdrawal period starts on the day you received the product(s).
To exercise the right of withdrawal, you will need to contact Objective Studies ApS via email contact@objective-studies.com and send an official withdrawal. Please note that withdrawal will only be exercised if the notice of withdrawal has been delivered within 14 days after the item has been delivered.
If you exercise your Right of Withdrawal, we will refund all payments received from you within 14 business days after the date when we received the items back to Objective Studies ApS. Refunds will be credited through the same method used to make the payment.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the status of your refund.
We will refund the amount paid for the product. Should you choose to keep certain items from your order and only partially cancel the order, only the partial refund will be issued. Shipping costs are non-refundable.
We inspect all returned items for any usage or wear and tear damages. If the items have any damages, we reserve the right to issue a partial refund or no refund at all. If the item passes inspection with no noticeable damages, the refund will be issued and will be applied to the original payment method within 14 business days from the date of refund confirmation.
Product quality
Objective Studies ApS is selling prototypes and first editions directly from designers. This entails very high quality of materials and thereby also fragility of the objects. Please note that objects should be treated with care.
Overloading products can break them. If the objects are being overloaded over time, warranties do not apply. However, Objective Studies ApS can help facilitate repairs of the object together with designers and makers. If any repairs are needed, please reach out to contact@objective-studies.com with description of the issue and images and the inquiry will be assessed and estimated within 2-5 business days.
Defects and warranty
Your purchase is covered by the Danish Sale of Goods Act, thereby you have 24 month right to complain. This means that you may have a faulty product(s) repaired or replaced as well as you may receive a refund or reduction in the purchase price depending on the specific case. Your right to complain is applicable to defects of the product(s) that were present at the time of delivery and not defects that occurred as a result of faulty usage or damages made after you have received the product(s).
If you have a complaint regarding faults in your received product(s), including damage incurred in transit, please let us know within reasonable time after the defect has been discovered by sending an email to contact@objective-studies.com.
Copyrights
All of the content that appears on the website, including without limitation all designs, illustrations, icons, photographs, video clips and written materials as well as website design itself are all exclusive property of Objective Studies ApS and are protected by Danish laws.
Force majeure
We are not responsible for delays or failure to meet our obligations in relation to the Terms & Conditions, if the delay or the non-compliance is due to events beyond our control.
Applicable law and jurisdiction
Any contracts concluded between us using these Terms & Conditions are governed by Danish law. Any dispute, which may arise in connection with our contract, including its existence or validity, must be brought before a court in Denmark.
Our Terms & Conditions may be updated from time to time to reflect changes in technology, business, system capacity, legislations or regulations. Therefore, Terms & Conditions must be accepted each time when purchasing on the website. The Terms & Conditions that were applicable and that you accepted when you made your purchase will be the Terms & Conditions that apply to your order.
Contact Us
If you have any questions about these terms and conditions, please contact us at contact@objective-studies.com.